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Create and update processes in Ardoq ShiftX

Updated on: 6 April 2026

How to create new processes and update existing ones in Ardoq ShiftX.


Create a new process

From the dashboard:

  • select the + button in the top left
  • a new window will open
  • give the process a clear name using this suggested format: [School or Unit or Project]_[Process reference]_[Process name]

Example: Registry_R01_Student registration

This makes processes easier to find and understand.


Set a process owner

When you create a process, set a process owner. This usually starts as the person creating the process. It can be changed later to the person responsible for the process.

Select Create process to continue.


Add a description

Add a short description under the process title.

The description should explain:

  • what the process does
  • where it starts and ends
  • why it exists

This helps readers understand the process quickly.


Tag the process

Tags help people find processes.

From the right‑hand panel:

  1. select the + button
  2. choose the correct School or Unit
  3. add a Test tag for practice or training processes only

Build the process

Your process should show how the work happens now.

Include:

  • real steps
  • roles or teams
  • systems and tools
  • information used
  • known issues 

Review the process with people who do the work to check it is accurate.


Use AI to create a draft (optional)

You can use AI to create a first draft of a process.

To use AI:

  1. select Generate with AI from the left‑hand panel
  2. select a prompt, type or paste steps, or upload images or voice using the icons

The AI creates a draft that you can edit and improve.


Add steps manually

Use the + button to add:

  • steps
  • decisions
  • parallel paths
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Every process starts with a Start and ends with Success. You can add other endings if needed.


Add components to steps

Components show who does the work and what tools are used.

To add a component:

  • click into the step text
  • type @
  • choose a role, team, system or information item

This links the step to reusable components in Ardoq.


Update or remove steps

To change a step:

  • right‑click on the step
  • choose to update, duplicate or delete it